Return & Refund Policy – Ovis Store

10-Day Return Policy

We offer a 10-day return policy. You have 10 days after receiving your item to request a return.

Return Eligibility

To be eligible, the item must be:

• Unworn and unused

• With original tags

• In original packaging

• With receipt or proof of purchase

How to Start a Return

To initiate a return, contact us at:
📧 info@ovisstore.com

If approved, we will provide a return shipping label and instructions.
Items sent without prior return request will not be accepted.

Damages or Wrong Items

Please inspect your order upon delivery. If the item is defective, damaged, or incorrect, contact us immediately at info@ovisstore.com so we can resolve it.

Non-Returnable Items

Returns are not accepted for:

• Custom or personalized products

• Personal care/beauty products

• Perishable goods

• Hazardous materials

• Sale items & gift cards

Exchanges

To exchange, please return the original item and place a new order after approval.

Refunds

Approved refunds will be processed to the original payment method within 10 business days.
If more than 15 business days have passed after approval, contact us at info@ovisstore.com.